Impact of RPA in Real World Use Cases

Introduction:

The RPA (Robotic Process Automation) is the most emerging area of technology which is used to brings out a lot of benefits and scope for developing the applications in different industry niche. This ability of RPA is enabling the flexibility for ease of developing the applications for the developer and it also supports high-frequency manual, repetitive, rules-based processes, which are critical for an appropriate service. 

Here in this blog, I would like to discuss some of the real-world examples of RPA use cases that are being leveraged by the industry leaders.

How RPA Helped the organization?

1. With the advance in RPA and its solution strategy, the organization are now getting a team of Virtual Workforce that we’re able to complete the tasks in less than 50 seconds, which means an 83% reduction in execution time.
2. When we are used to consider the utility of RPA then it not only handles tedious tasks but also provide the helps for elevating the level of services that can help save time and money. 
3. RPA bots are capable of handling rule-based functions the way humans are unable to. 

Benefits of RPA Implementation in Customer Service:

1. It provides a more seamless experience for the customer.
2. With a near 0% error rate.
3. The customer can call in and have updated notes and contact information right off the bat. 
4. The service agents have an easier time relaying information and responding to the customer’s needs.
5. Their efficiency leads to taking more care of customers in a shorter amount of time and ensuring a better-quality experience.

RPA Real time Use Cases:

In real time analysis we are used to have many relevant examples which are used to indicate the importance of RPA. As we all know that the RPA is the emerging area which is used to have many functional capabilities which is mainly used to impart the major contribution in the following areas such as,

1. Customer Service
2. Finance Services (Banking and Insurance)
3. Human Resources
4. Telecom 
5. Retail

Customer Service

For any organization or corporates, the customer service is the most crucial and important aspect that need a huge automation to provide the better services. Here in this case the RPA can be used to automate many tasks for customer service or support desks. These can include incident management, user administration, billing queries, updating records, and a lot more.

Financial Services

For any organization or corporates, theRPA is also used to provide the establishment ofbridging the gap between different applications present in the legacy system. No doubt, at present scenario we do have many systems implementation software, such as SAP and Oracle which is used to enable the feature but still, they fall short in processing and integrating micro-level tasks. I would like to discuss some of the relevant examples as below, such as 

• It enables the mode of Accounts Payable (AP) where The RPA bots can transfer inbound invoices from PDFs, internal spreadsheets, and web applications. It should also be get noted that the RPA bot can place a duplicate PDF on an internal server and this makes it useful in order to ensure regulatory compliance.
• It enables the Accounts Receivable (AR) property where the Bots are capable of faster and more accurate maintenance of customer master files and credit approvals. 
• It also helps for Financial Close and Reporting where the core of inter-departmental, multisystem processing are used to have the Drafting tax entry data from various business units is a boring and monotonous task. 
• It enables the feature for Accounting Reconciliation. According to this the accounting data calls for reconciliation taken from a variety of sources, such as Excel sheets, or customer invoices. With automation, you can process and download the data into the desired format and validate the data for any exceptions.

Human Resources 

As per the present review made by google near to 65% of HR professionals are able to see Robotic Process Automation as an operating model play, enabling the introduction of a digital workforce. 

The RPA now becomes more powerful and has got a lot of potentials that can revolutionize the entire HR industry bringing in a ton of efficiency and a faster return-on-investment.

RPA can be used to reduce the majority of the repetitive tasks that consume the time of the full-time equivalents (FTEs).

In companies when we are used to go for creating agile applications then also the companies have long been a goal of business leaders, with 92% wanting to bring employees closer to their customers, increase the spread of innovation, and improve employee empowerment and engagement. 

The following are the benefits that are got found when we are used to implement the RPA scenario such as

Where to learn RPA and its career prospects

• The use of RPA enables the automate Sick leave, and vacation time requests being applied by the employees in organization.
• Expense and reimbursement processes becomes easier and simpler.
• Onboarding and offboarding processes become easier and simpler.
• Applicant sourcing and the Responses to frequently asked questions from job seeking candidates or employees with the help of chatbots becomes easier and simpler.
• Many more processes where data entry and other repetitive processes are central.

Telecom industry:

The Telecom industry is another important area where the use and implementation of RPA is becomes more convenient and effective. The RPA will help the Telecom industry to overcome form chronic issues to improve their business operations and in addition with this it also gives them a competitive edge.The RPA also enables the feature for customers who are the central focus of the telecom service providers.

One of the most essential priorities for the telecom operatives is the ever-increasing customer expectations and how to positively manage the experience.

Robotic Process Automation can play a pivotal role in driving transformation across the telecom industry, bringing greater efficiency to telecommunications functions – from supply chain and operations to enterprise management and customer care.

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Here in the industry the Processes of RPA Use Case in Telecom Can Include:

• Customer Onboarding and Offboarding Management.
• Better Network Management by automate some simple process in the event, incident, and diagnose management areas.
• Applying Credit/Discount on the Account.
• It enables the Billing process also where the RPA can automate the process to maintain billing records of customers, invoicing, and reconciliation across its multiple channels and departments. 

Retail Industry

Retail industry is another important area after Telecom industry whichincludes labor-intensive, continuous operational, and analytics activities. 

The RPA bots can be applied over here which indirectly help the retail companies without the state-of-the-art systems to bridge the gaps in their systems and automate their process.

In most or the cases the retail corporations are still using the Stock Keeping Unit (SKU)to center their data from multiple markets. Here in this process they are able to look beyond numbers to insights.  Here in the SKU based approach the employees need to do the hingsmanually in complex spreadsheets to match the categories. But due to RPA it becomes more easier and simpler.

Since this is a task that does not directly impact customers, fault tolerance is not very high and RPA bots can be used to automate the process saving thousands of hours of work.

Here in this blog, I tried to illustratethe most relevant use cases and their business processes where the RPA mechanism is used to play a vital role to automate the task. Due to because of robots, the companies can work more efficiently, while at the same time reducing operating costs.

The RPA use cases in different processes sketch an assistant profile that promises to lead towards reaching your business targets. 

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• It got established primarily with an aim to provide consulting and IT services in today’s dynamic environment.
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